PATIENT FREQUENTLY-ASKED-QUESTIONS (FAQ)

As soon as you receive it, you can set up your equipment and take your blood pressure. Follow the instructions within the box or watch our explanatory video (Video link)

You’ll use that cuff to check your blood pressure at least once per day, and the data will be automatically transmitted to our monitoring team and to your provider.

No, the kit will have a set of AA batteries.

No, the device works off of AT&T cell towers.

No, when you take your blood pressure, you’ll be able to see the results on the screen, but they are also immediately sent via the Cell Service that’s built into the cuff to your Health Care Team for monitoring.

​If you didn’t receive it, or have any questions or other technical issues call Customer Care at (800) 441-0730, M – F 9:00 AM to 5:00 PM Eastern

Call Customer Care at (800) 441-0730, M – F 9:00 AM to 5:00 PM Eastern to add a phone number or email to your account.

Your medical provider has partnered with BlueStar Telehealth on a program to provide their patients with remote patient management. This gives them the ability to monitor certain aspects of your health from your own home and prevent trips to the emergency room.

You have met all the requirements and your medical provider has identified you as a legible patient to enroll in a remote monitoring program. This program will focus on preventive care.

Depending on your healthcare insurance, it may be free to you, or you may have a small co-pay of up to about $18 per month or until you’ve met your deductible. Please contact your clinic for more information.

You will use that cuff to take your blood pressure at least 5 times a week. The monitoring team will be calling you to check in. You might have a different care plan by your provider’s orders, our team will talk to you about it. We strongly recommend you to add the number (800) 441-0730 to your phone as a contact, that way you know who is calling you!

If you have any questions or other technical issues call Customer Care at (800) 441-0730, M – F 9:00 AM to 5:00 PM Eastern. Your doctor’s office can help you with it too.

You are free to disenroll from the program at any time. There’s no obligation on your part—you can quit any time you want. Give us a call and we will send you a return label to your house to send the device back.

We may mail or email you another one! Call Customer Care at (800) 441-0730, M – F 9:00 AM to 5:00 PM Eastern.

Another option is your nearest Walgreens or Dollar General store.