Your practice will assign a lead manager from your office, and BlueStar will assign an account manager for your practice. Those two people will walk their organization through the steps necessary to properly begin RPM operations.
We have a one-page handout on onboarding, and a 40-item checklist. But briefly, they will:
It could take as little as a week—it could take three months. It all depends on the practice. We typically budget a month as a reasonable time frame from signing of the Letter of Intent, to onboarding the first patient.
The software is relatively intuitive. After getting a log-in, most staffers can operate with virtually no training. We’ll hold a phone/zoom training session for interested staff. We also have a 50-page manual for drill-down into details, if necessary. And we’re always available for any questions and additional training. For physicians, we typically hold a 15-minute overview, and they’re good to go.
In the first week of each month, BlueStar will invoice the practice for the services performed during the previous month. We will provide a list of each CPT code provided for each patient. The data is also available, through the software, to your staff. The software provides the documentation and audit trail to justify and support the billing. With the information provided by BlueStar, your billing team can submit the appropriate document to CMS.
As many as you want, based on medical need. At least one peripheral is required to meet CMS requirements, but there is no limit.
If the doctor prescribes RPM on Monday, BlueStar will typically ship on the following day, or Tuesday. We ship via two-day Fedex, so the patient will get the equipment on Thursday. The day after arrival, we’ll call and walk her through unpacking the equipment, setting it up, and using it. So a patient referred by a doctor on Monday will usually be operating and reporting her data by Friday.
We ship to the patient’s home, rather than try to issue the equipment in the office. Issuing the equipment in the office consumes time and resources on the part of the office staff.
After the onboarding is complete, the practice does two things:
There is no risk or up-front investment on the part of the practice, until the doctor/NP prescribes RPM, and BlueStar ships it. At that point, BlueStar will begin to bill for services rendered under the applicable CPT codes, and the practice will have the financial obligation to pay those bills.
In general, we tell our clients:
BlueStar TeleHealth is a service-disabled-veteran-owned small business just outside Washington DC. It has been providing health and wellness technologies in the homes of seniors since 2013, and has thousands of clients nationally. BlueStar is veteran owned and operated; its CEO and COO are retired two-star admirals; it has 15 generals and admirals from the Army, Navy, Air Force, Marines, and Coast Guard on its advisory board, including doctors and nurses; it is certified by the Veterans Administration. BlueStar won the SBA Small Business of the Year award in Maryland, and has been recognized by the Governor. BlueStar provides RPM services under the brand name BlueStar TeleHealth.